Please read  the case study  from page 455-456 in the text titled ” Toledo Custom Manufacturing Quality Control”. Answer the questions as thoroughly as possible at the end on page 456.sch68106_fm_i-xxiv.indd i 10/16/19 07:32 PM

Operations
Management in the
Supply Chain
Decisions and Cases Eighth Edition

Roger G. Schroeder
Susan Meyer Goldstein
Carlson School of Management
University of Minnesota

Final PDF to printer

sch68106_fm_i-xxiv.indd ii 10/16/19 07:32 PM

mheducation.com/highered

OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISION AND CASES, EIGHTH EDTION

Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Copyright © 2021 by McGraw-Hill
Education. All rights reserved. Printed in the United States of America. Previous editions © 2018, 2013, and
2011. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a
database or retrieval system, without the prior written consent of McGraw-Hill Education, including, but not
limited to, in any network or other electronic storage or transmission, or broadcast for distance learning.

Some ancillaries, including electronic and print components, may not be available to customers outside the
United States.

This book is printed on acid-free paper.

1 2 3 4 5 6 7 8 9 LWI 24 23 22 21 20

ISBN 978-1-260-36810-9 (bound edition)
MHID 1-260-36810-6 (bound edition)
ISBN 978-1-260-93700-8 (loose-leaf edition)
MHID 1-260-93700-3 (loose-leaf edition)

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Product Developers: Ryan McAndrews
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Design: Beth Blech
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Cover Image: ©Shutterstock/Ekaphon maneechot
Compositor: SPi Global

All credits appearing on page or at the end of the book are considered to be an extension of the copyright page.

Library of Congress Cataloging-in-Publication Data

Names: Schroeder, Roger G., author. | Goldstein, Susan Meyer.
Title: Operations management in the supply chain decisions and cases / Roger
G. Schroeder, Susan Meyer Goldstein, Carlson School of Management,
University of Minnesota.
Other titles: Operations management
Description: Eighth edition. | New York, NY : McGraw-Hill Education, [2019] |
Original edition entitled: Operations management. | Includes index.
Identifiers: LCCN 2019018226| ISBN 9781260368109 (acid-free paper) |
ISBN 1260368106 (acid-free paper)
Subjects: LCSH: Production management. | Production management—Case studies.
| Decision making.
Classification: LCC TS155 .S334 2019 | DDC 658.5—dc23
LC record available at https://lccn.loc.gov/2019018226

The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a website does
not indicate an endorsement by the authors or McGraw-Hill Education, and McGraw-Hill Education does not
guarantee the accuracy of the information presented at these sites.

Final PDF to printer

sch68106_fm_i-xxiv.indd iii 10/16/19 07:32 PM

SUPPLY CHAIN MANAGEMENT
Benton
Purchasing and Supply Chain
Management
Third Edition

Bowersox, Closs, Cooper, an




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