Please read  the case study  from page 455-456 in the text titled ” Toledo Custom Manufacturing Quality Control”. Answer the questions as thoroughly as possible at the end on page 456.sch68106_fm_i-xxiv.indd i 10/16/19 07:32 PM

Management in the
Supply Chain
Decisions and Cases Eighth Edition

Roger G. Schroeder
Susan Meyer Goldstein
Carlson School of Management
University of Minnesota

Final PDF to printer

sch68106_fm_i-xxiv.indd ii 10/16/19 07:32 PM


Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Copyright © 2021 by McGraw-Hill
Education. All rights reserved. Printed in the United States of America. Previous editions © 2018, 2013, and
2011. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a
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limited to, in any network or other electronic storage or transmission, or broadcast for distance learning.

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This book is printed on acid-free paper.

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ISBN 978-1-260-36810-9 (bound edition)
MHID 1-260-36810-6 (bound edition)
ISBN 978-1-260-93700-8 (loose-leaf edition)
MHID 1-260-93700-3 (loose-leaf edition)

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Library of Congress Cataloging-in-Publication Data

Names: Schroeder, Roger G., author. | Goldstein, Susan Meyer.
Title: Operations management in the supply chain decisions and cases / Roger
G. Schroeder, Susan Meyer Goldstein, Carlson School of Management,
University of Minnesota.
Other titles: Operations management
Description: Eighth edition. | New York, NY : McGraw-Hill Education, [2019] |
Original edition entitled: Operations management. | Includes index.
Identifiers: LCCN 2019018226| ISBN 9781260368109 (acid-free paper) |
ISBN 1260368106 (acid-free paper)
Subjects: LCSH: Production management. | Production management—Case studies.
| Decision making.
Classification: LCC TS155 .S334 2019 | DDC 658.5—dc23
LC record available at

The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a website does
not indicate an endorsement by the authors or McGraw-Hill Education, and McGraw-Hill Education does not
guarantee the accuracy of the information presented at these sites.

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