Utilizing the REQUIRED text:Schiffman, L. G., & Kanuk, L. L. (2010). Consumer behavior (10thed.). Upper Saddle River, NJ: Pearson. Answer BOTH 1 & 2: 1. Attitude Formation and Change: “Dueling Brands”  Based on your personal preference for personal computing operating system  (Mac or PC) view the respective ad (links provided below) that is  attempting to alter the attitude of the product you prefer.  ‘Get a Mac’ ad campaign  ‘I am a PC’  ad campaign  a. How does the advertisement attempt to change your  attitude of the other product? b. How does the advertisement attempt to change your  attitude of your preferred product? c. Using the “Tricomponent Theory of Attitude”, analyze  the ad for its cognitive, affective, and conative components. d. What, if anything, could the competing brand do to  better influence you to switch to the other platform? e. Make sure to reference at least two strategies of  attitude change described in the text.    2. Consumer Learning  Think about the last time you purchased the products listed below. Select  two of the items and decide which model(s) of consumer learning theory  (behavioral learning, cognitive learning, and passive learning) affected  your decision to buy. It is possible that one or more learning theories  affected your decision to buy.  Which of the following best explains your experience in your consumption  behavior?  a. Laptop b. Smartphone  c. Jeans at a department store d. Box of cereal




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